Frequently Asked Questions
Everything you need to know about shopping with The Fold Line.
What are your shipping rates and delivery times?
We offer standard shipping for a flat fee of $5.99 and free shipping on all orders over $75. Domestic orders typically arrive within 3-5 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original, unused condition with tags attached. Please visit our Returns Portal to start the process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our international shipping options in the near future.
How can I contact customer support?
Our team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9:00 AM to 5:00 PM EST.